Policies | TrueNorth Yacht Advisors

POLICIES
TrueNorth Yacht Advisors AS
Independent. Neutral. No commissions. No referral fees.
Contact: info@truenorthyachtadvisors.com
Last updated: 2026-01-10

Who we are
This website and its products and services are operated by TrueNorth Yacht Advisors AS.
Contact email: info@truenorthyachtadvisors.com
Business address: Digital business (no public visiting address)
TrueNorth Yacht Advisors AS is the data controller for personal data processed through this website, unless otherwise stated.

What data we collect
We may collect the following categories of personal data:

Contact details: name, email address, phone number (if provided)
Order details: products purchased, payment status, transaction identifiers, receipts
Account data: if you create an account (login and basic profile details)
Customer support messages: information you send us via forms or email
Technical data: IP address, device and browser information, cookies, and analytics events (page views, clicks, referrers)
We do not intentionally collect sensitive personal data.

Why we collect it
We process personal data to:

Deliver digital products and provide access to downloads
Provide customer support and resolve delivery or access issues
Deliver paid services you request (for example, remote buyer support)
Manage billing, fraud prevention, and accounting records
Improve website performance and usability (analytics, if enabled)
Send operational emails (order confirmations, delivery emails, support updates)
Marketing emails are only sent if you explicitly opt in, where that feature is enabled.

Legal basis (GDPR)
Where GDPR applies, we rely on one or more of the following bases:

Contract: to fulfill your purchase and deliver what you paid for
Legitimate interests: security, fraud prevention, and service improvement
Legal obligation: accounting and recordkeeping requirements
Consent: for optional marketing communications and non-essential cookies, where applicable

Who we share data with
We share personal data only as necessary to operate the site and deliver purchases. Typical recipients include:

Website platform and hosting: Wix and its infrastructure providers
Payments: payment processors used at checkout (depending on your selected payment methods)
Analytics: tools used to measure website performance (if enabled)
These providers may process data under their own privacy terms. We do not sell personal data.

International transfers
Some providers (including the website platform, payment processors, and analytics tools) may process data outside your country, including outside the EEA. Where required, appropriate safeguards are used through those providers’ transfer mechanisms.

Data retention
We retain personal data only as long as necessary to:

Deliver products and provide support
Maintain accounting and tax records
Prevent fraud and resolve disputes
Enforce agreements and policies
You can request deletion of personal data we are not legally required to keep.

Your rights
Depending on your jurisdiction, you may have rights to:

Access your personal data
Correct inaccurate data
Delete data (subject to legal obligations)
Object to certain processing
Withdraw consent (where consent is the basis)
Request data portability
To exercise rights, contact: info@truenorthyachtadvisors.com

Cookies
We may use cookies and similar technologies for:

Site functionality (required cookies)
Security and fraud prevention
Performance and analytics (optional, depending on your settings)
You can control cookies through your browser settings and, where available, the site’s cookie consent tools.

TERMS AND CONDITIONS

Scope
These Terms govern your use of our website and your purchase and use of our digital products and services.

Independent advisory position
TrueNorth Yacht Advisors AS is independent. We do not accept commissions or referral fees from brokers, sellers, surveyors, yards, or insurers. We provide evidence-based guidance to help buyers and owners make clearer decisions.

Not a survey, not an insurer, no guarantees

We are not an insurance company and we do not make underwriting decisions.
Our work is not a substitute for an in-person inspection by a qualified marine surveyor, rigger, mechanic, electrician, or other specialist.
We do not guarantee insurability, valuation outcomes, survey results, or acceptance by any underwriter.
Our products and services are intended to improve documentation quality and reduce avoidable surprises, not to replace professional inspections or underwriting decisions.

Acceptable use
You agree not to:

Share, redistribute, resell, or publicly post our digital products
Use the site for unlawful purposes
Attempt to bypass download protections or access controls

Intellectual property
All content, including PDFs, templates, checklists, visuals, and text, is owned by TrueNorth Yacht Advisors AS or licensed to us.
Purchasing a product grants you a personal, non-transferable license to use it for your own decision-making. It does not transfer ownership.

Accuracy and model variation
Boats vary by production year, region, refit history, equipment, and maintenance quality. You are responsible for verifying facts and condition details that affect your purchase, safety decisions, compliance, and insurance.

Limitation of liability
To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential losses (including lost opportunities, travel costs, yard costs, delays, or resale impact).
Our total liability for any claim is limited to the amount you paid for the specific product or service that gave rise to the claim.
Nothing in these Terms limits liability where such limitation is not permitted by applicable law.

Changes
We may update products, the website, and these policies over time. The version in effect at the time of purchase applies to that purchase.

Governing law
These Terms are governed by Norwegian law, and disputes shall be handled by the competent courts in Norway, unless mandatory consumer protection rules require otherwise.

DIGITAL PRODUCT POLICY (PDF DOWNLOADS)

Delivery
Digital products are delivered electronically, typically via instant download, email delivery, customer account access, or a combination of these (depending on site settings).
If you do not receive access, contact info@truenorthyachtadvisors.com and include your order confirmation details.

Refund policy for digital products
Because digital products are delivered immediately and cannot be returned, digital product sales are final once delivery or access has been provided.
We may issue a refund or replacement only in these limited cases:

Duplicate purchase: the same product was purchased twice in error
Technical failure: you cannot access the file and we cannot resolve delivery within a reasonable time
Wrong file delivered: an incorrect product was delivered due to an error on our side
Refund requests must be submitted within 7 days of purchase and must include your order details. If approved, refunds are processed to the original payment method.

License and sharing
Digital products are for personal use only. You may not resell, share, upload, or distribute them.

Updates
If we update a digital product, access to updates may be provided at our discretion unless explicitly stated on the product page.

BUYER SUPPORT SERVICES POLICY

What the service is
Buyer support services are remote, evidence-based advisory services designed to help you:

Request the right photos, videos, and documents
Organize information in a survey-grade structure
Identify risk areas, missing evidence, and follow-up questions
Prepare for an on-site survey and reduce preventable surprises

What the service is not
Buyer support services are not:

A certified marine survey
A valuation, insurance approval, or underwriting service
A guarantee that a boat is safe, problem-free, or insurable
A substitute for specialist inspections (rigging, engines, electrical, composites, etc.)

Evidence requirements
Our ability to help depends on the quality and completeness of evidence you obtain from the seller or broker. If key evidence is missing, we will identify gaps and recommend what to request next.

Prerequisites
If the service description states that a model-specific survey-prep guide is required before a remote review, that guide must be purchased and used as the first step.

Turnaround time
Turnaround time depends on workload and the completeness of the evidence. Any stated timeframe on the service page forms part of the service expectations.

Third-party delays
If the seller or broker does not provide requested evidence, progress may stall. In that case, we will support you by listing missing items, prioritizing the next-best evidence, and providing clear follow-up questions.
Refunds are not provided for delays caused by third parties (seller, broker, yard, travel, weather, or scheduling changes outside our control). If we cannot begin work due to circumstances on our side, we will offer a reschedule or a refund.

Communication
Primary communication is via info@truenorthyachtadvisors.com unless the service page specifies additional channels.

CONTACT
For support, delivery issues, or policy questions:
info@truenorthyachtadvisors.com